SAMPLES FROM THE SELYN COLLECTION

Samples of Selyn in-house products can be ordered by sending us a simple email which specifies the desired items by code and description.

Up to ten product samples will be provided free of charge.  Beyond this, a fee corresponding to two times the export price will charged to the customer.  This amount must be paid to Selyn before the sample shipment will be made. For those items where the customer later orders our minimum order quantity, the sample charges paid for those items will be credited on the invoice at the time of shipment.

At the time of placing the sample order, the customer is asked to provide a courier account number, so that the cost of transport is borne by the customer.

Please be aware that sample shipment also can take some time.  Selyn does not have a warehouse, and makes samples one by one.  Be sure to specify your expected date of delivery on the sample order sheet.  Selyn will confirm a realistic date of delivery for your samples.  This normally will be about 60 days from the time of sample order, depending on what other sample orders are in at the time.

SAMPLES OF CUSTOMERS' OWN DESIGNS

Selyn is constantly being asked to develop samples for customers.  This is a significant expense for the company, so we have developed a simple set of guidelines for how these sample requests will be handled.

We ask that the customer submit all product specifications at the time of the sample order confirmation, including drawings/photos, sizes, colors, etc.  The more detailing, the better.  Please remember too that we are working across cultures, and that 'blue' in Sri Lanka might be different than 'blue' elsewhere.  Be specific.

Please be aware, depending on the amount of work on hand, that sample production can take up to two months, and sometimes longer.  Product development takes time, and we are usually juggling up to ten sample orders at a time!

During the prototype production stage on completely new types of products, photographs will be sent to the customer at two stages: 1) a plain white dummy will be made in order to get the cutting blocks correct.  2) a colored photograph will be sent once the client has approved the dummy, and a colored prototype is produced.

Once this color photograph is approved, the samples will be sent by courier.  The customer is kindly asked to provide their courier account number to Selyn, so that the cost of transport is covered by the customer.  In this way, both Selyn and the customer are investing in the effort together.

A sample charge can be levied, but will not exceed USD 50 pr. item.  Also this fee will be refunded to the customer as a credit on the invoice if the minimum order quantity is ordered at a later date.

The customer can request adjustments be made once on the samples free of charge, but any second round of changes will be charged at a maximum of USD 25 pr. item.  This fee will not be refunded if the item is order at a later date.

Selyn reserves the right to decline to develop samples for a client if there is an unreasonably large number of samples being requested, if there is not a solid historical business relationship behind the request. or if indicated future order quantities are not of a reasonable size.  Sample production is a significant burden on the resources of the company, so we thank you for your understanding!